Protecting your privacy
Budget Eyewear knows that you care how information about you is used.
How we collect your personal information
We collect most of your personal information from you.
This is collected at predominantly three locations:
At each of these collection points you will be required to provide your name,
address, and contact details. Our Optometrist or Optical Dispenser may also
ask questions on lifestyle, occupation and hobbies to assist in choosing the
best eyecare and eyewear options available.
- when you visit a Budget Eyewear associated Optometrist for an eye examination
- when you visit a Budget Eyewear retail outlet to purchase eyewear and associated
- when you order contact lenses from Budget Eyewear Direct via the telephone,
mail, email, facsimile or through our website
There may also be occasions when we need to obtain personal information from
a third party. For example, we may collect personal information from your health
fund or from a government agency such as the Department of Veterans Affairs.
These third parties will advise to us of your eligibility to rebates on eyecare
services and eyewear products.
How we use your personal information
In providing you with our services we need to collect personal information from
you which is necessary for us to perform a thorough service and provide you
with the most suitable eyecare. Your Optometrist and Optical Dispenser have
access to your records for professional purposes only.
We collect your personal information to provide you with the most suitable eyecare
services and eyewear product.
We may also use your contact details to:
Our Optometrists, with your consent, may refer you to an eye doctor and forward
relevant information to that medical practitioner about your particular condition.
- advise you on your eyecare needs including when you need another eye test;
- advise you if we relocate;
- seek your input on your service from Budget Eyewear; and
- keep you updated with new eyewear products and services and special promotions
We keep your personal information up-to-date
We require accurate personal information about you to ensure you receive the
best possible service from Budget Eyewear.
We take reasonable steps to ensure that your personal information is up-to-date
whenever we collect it or use it.
We will correct personal information
If you find that current personal information we hold about you is inaccurate
or out-of-date, please contact us immediately and we will correct it.
You can access your information
Budget Eyewear will on request provide you with information about you which Budget Eyewear holds.
This information can be accessed by calling the Budget Eyewear Help Desk on 1800 626 300
during business hours. Please ensure you are able to advise which retail outlet
you last visited for eyecare services and eyewear product.
Your request for information will be dealt with within a reasonable timeframe.
A small charge may be applicable to cover the administration costs involved
in providing the information to you.
We store your personal information securely
We protect any personal information that we hold from misuse and loss. We also
protect if from unauthorised access, modification and disclosure.
Only authorised users can access your personal information, and access is only
for approved purposes.
Your personal information may be stored in hard copy documents or electronically.
We maintain physical security over our paper and electronic data storage. We
also maintain computer and network security for example, we use firewalls (security
measures for the Internet) and other systems such as user identifiers and passwords
to control access to computer systems.
All our employees are bound by the highest principles of confidentiality, severe
breach of which is penalised by dismissal.
Website security and privacy
The Internet has enabled Budget Eyewear to service some of our customers' needs by electronic
We understand that you may be concerned about the confidentiality and security
systems in place of the personal information we collect about you on-line. Accordingly,
we have ensured our on-line dealings with you are as secure and confidential
as your dealings with us in person.
Need more information
If you have a query on how your personal information is collected or used, or
Officer for Budget Eyewear on 1800 626 300 8:30am to 5:00pm.
Copyright © May, 2013
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Budget Eyewear Australia Pty Ltd.
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